We want you to be 100% satisfied with your purchase. Our goal is to provide an enjoyable shopping experience that encourages you to shop with us for years to come.  Please contact customer service at hello@sixteasebags.com for authorization of claim/credit.

Claims will be authorized for manufacturing defects only and the same must be made within 10 Days of receipt of the product.

Claims not related to manufacturing defects will not be considered.

Credit if any will be processed within 7 working days from the date of acceptance of claim.

In no case, cash refund will be processed.

Please be advised that we reserve the right to deduct, from any refund due to the customer, the costs incurred by us for the return shipment of Goods refused by the customer at Customs in the destination country.